Return and Refund Policy

Last Updated: October 12, 2026

At Cattoies, we want you to be satisfied with your purchase. This Return and Refund Policy explains how returns, refunds, exchanges, and shipping-related issues are handled for orders placed through our online store.

If you have any questions, please contact us at cattoies12138@gmail.com.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in its original condition, unused and unworn where applicable, with all original tags attached where applicable, and in its original packaging where applicable. You must also provide a receipt, order confirmation, or other proof of purchase.

To initiate a return, please email us at cattoies12138@gmail.com with your order number, the item you wish to return, and the reason for your request.

Please do not send any items back before contacting us and receiving return instructions. This helps us ensure that your return is sent to the correct address.

2. Return Address and Instructions

Please contact us at cattoies12138@gmail.com before sending any return. We will confirm the return instructions and help ensure your package is sent correctly.

Our return address is:

Room 1804A, Building 4, Lushang Gu'ao City
Lixia District, Jinan, Shandong Province
China

Please include your order number with your return and use a shipping service that provides tracking whenever possible.

3. Return Shipping Costs

For returns due to a change of mind or other reasons not related to a product defect or our shipping error, customers are responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us at cattoies12138@gmail.com before returning it. Please provide your order number and clear photos or videos showing the issue, where possible.

We will review the issue and provide an appropriate solution. Where applicable, we will cover reasonable return shipping costs or provide another suitable remedy in accordance with applicable law.

Original shipping fees, if any, will be handled according to the circumstances of the return and applicable law.

4. Shipping and Delivery

We ship orders from China to customers in the United States.

Estimated delivery time is approximately 10–20 days after your order has been shipped.

Please note that this is an estimate, not a guaranteed delivery date. Actual delivery times may vary depending on your destination, customs clearance, shipping carrier operations, holidays, weather conditions, and other factors beyond our control.

Order processing time may apply before shipment. The estimated delivery window begins after your order has been shipped, not when it is placed.

If your order has not arrived within the estimated delivery window, please contact us at cattoies12138@gmail.com with your order number so we can help check the shipment status.

Nothing in this section limits any rights or remedies available to you under applicable law.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at cattoies12138@gmail.com.

Please include your order number, a description of the issue, and clear photos or videos showing the damage, defect, or incorrect item, where possible.

We will review your request and work with you to find an appropriate solution, which may include a replacement, refund, or another remedy required by applicable law.

Please contact us before returning the item so we can provide the correct instructions.

6. Non-Returnable Items

Certain items may not be eligible for return, where permitted by applicable law. These may include:

• Perishable goods, such as food, flowers, or plants.

• Custom-made or personalized products.

• Personal care products that cannot be returned for hygiene reasons.

• Hazardous materials, flammable liquids, or gases.

• Gift cards.

Any restrictions on sale items will be disclosed where applicable and will not override mandatory consumer rights.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

7. Exchanges

If you would like to exchange an item, please contact us at cattoies12138@gmail.com.

Depending on product availability and the circumstances of your request, we may recommend returning the original item and placing a separate order for the replacement after the return has been approved.

Damaged, defective, or incorrectly shipped items will be handled in accordance with this policy and applicable law.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at cattoies12138@gmail.com.

We cannot guarantee cancellation once an order has been processed or shipped.

If your order has already shipped, you may need to follow the return procedure after receiving the item, subject to applicable law.

9. Refund Processing

Once we receive and inspect an authorized return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card issuer, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at cattoies12138@gmail.com.

Refund eligibility and any applicable deductions will be determined in accordance with this policy and applicable law.

10. Contact Us

If you have any questions about returns, refunds, exchanges, or shipping, please contact us:

Store Name: Cattoies
Email: cattoies12138@gmail.com

Return Address:
Room 1804A, Building 4, Lushang Gu'ao City
Lixia District, Jinan, Shandong Province
China

Thank you for shopping with Cattoies.