Shipping and Taxes Policy

Last Updated: October 12, 2026

At Cattoies, we aim to process and ship your orders as smoothly as possible. This Shipping and Taxes Policy explains how orders are processed, shipped, tracked, and delivered to customers in the United States, as well as how applicable taxes and other charges are handled.

1. Order Processing Time

Orders are processed after they are placed and payment has been confirmed.

Please allow approximately 1–5 business days for order processing before shipment. Processing times may vary depending on product availability, order verification, holidays, and other circumstances.

Orders placed on weekends or public holidays may be processed on the next business day.

In some cases, additional verification may be required before an order can be processed. If there is a significant issue affecting your order, we will make reasonable efforts to contact you using the information provided at checkout.

2. Shipping Origin and Delivery Time

Orders are shipped from China to customers in the United States.

The estimated delivery time is approximately 10–20 days after shipment. This estimate does not include the order processing time described above.

Actual delivery times may vary depending on the destination, shipping carrier, customs clearance, weather, holidays, and other factors beyond our control.

Delivery dates are estimates and are not guaranteed. We will make reasonable efforts to fulfill orders and provide shipping information when available.

3. Shipping Methods and Charges

Available shipping methods and shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping options and costs may vary depending on the destination, product, package characteristics, and available shipping services.

Any shipping fees charged at checkout will be shown in your order total before payment.

We do not guarantee the availability of expedited shipping unless that option is specifically displayed at checkout.

4. Order Tracking

When tracking information is available, we will provide a tracking number or shipping confirmation so you can follow your shipment.

Tracking information may take some time to become available or update after an order has shipped.

If you have questions about your shipment or your tracking information has not updated for an extended period, please contact us at cattoies12138@gmail.com with your order number.

5. Delivery Issues, Delays, and Lost Packages

Although we work to ensure orders arrive within the estimated delivery window, delays may occur due to carrier operations, customs processing, severe weather, holidays, or other circumstances.

If your order has not arrived within the estimated delivery window, please contact us at cattoies12138@gmail.com. We will review the available tracking information and help investigate the issue.

If a package appears to be lost, delivered to the wrong address, or otherwise undelivered, please contact us so we can review the circumstances and determine an appropriate resolution.

Please ensure that your shipping address is accurate and complete when placing an order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Nothing in this policy excludes or limits any rights or remedies available to you under applicable law.

6. Shipping Restrictions

We currently focus on shipping orders to customers in the United States.

Shipping availability may depend on the destination, product, and shipping service available at the time of purchase. If we cannot ship an order to the address provided, we will contact you to discuss the available options, including cancellation and a refund where applicable.

7. Taxes, Customs Duties, and Import Charges

Applicable sales taxes and other taxes collected by us, if any, will be displayed at checkout or otherwise disclosed as required by applicable law.

Because orders are shipped from China to the United States, certain shipments may be subject to customs duties, import taxes, brokerage fees, or other charges, depending on applicable law and the circumstances of the shipment.

Where such charges apply, responsibility for payment will be determined by the checkout terms, the shipping arrangement, and applicable law.

We do not promise that all orders will be exempt from customs duties or import charges. If you have questions about charges associated with your order, please contact us at cattoies12138@gmail.com.

8. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at cattoies12138@gmail.com.

We cannot guarantee that changes or cancellations can be made after an order has been processed or shipped.

If an order has already shipped, you may need to follow our Return and Refund Policy, subject to applicable law.

9. Contact Information

If you have questions about shipping, delivery, tracking, or taxes, please contact us:

Store Name: Cattoies

Email: cattoies12138@gmail.com

Business Address:

Room 1804A, Building 4, Lushang Gu'ao City
Lixia District, Jinan, Shandong Province
China

Thank you for shopping with Cattoies.